SHIPPING & ORDERS
We will deliver the product to an address designated by the customer. A signature from an adult aged 18 years or older may be required for delivery. Customer held all responsibility once a signature is obtained.
For security reasons, Milano MAI will not ship to any PO Box. If the shipment cannot be delivered to the given address or rejected by the customer, the shipment will be returned to Milano MAI, at the expense of the customer. The expense includes shipping cots, and any duty and tax fees.
Shipping days are from Monday through Friday, excluding Saturday, Sunday and National Holiday.
The delivery date is approximate and delivery delays may occur. If your order does not arrive within the delivery period, we will investigate your order. If your order is a non-delivery, we cannot process a replacement until 10 business days following the original shipment date. Please Contact Us if there are any issues with your shipment.
- Complimentary Ground Service: $0.00 – 5 - 7 business days; longer for AK & HI
- 2 Days Service: $20.00 – must be processed before 3PM Pacific Time; longer for AK & HI
- Next Day Service: $30.00 – must be processed before 12PM Pacific Time; not available for AK & HI
- Please note that you are responsible for any import taxes and duty.
- Ground Service: $30.00 - within 6 – 10 business days; may be longer